Job Definition

(a) answering user inquiries regarding software or hardware operation to resolve problems
(b) entering commands and observing system functioning to detect errors
(c) installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
(d) overseeing the daily performance of communications and computer systems
(e) setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
(f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities
(g) reproducing technical problems encountered by users
(h) consulting user guides, technical manuals and other documents to research and implement solutions

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