Information and communications technology user support technicians

Role Responsibilities

  • Answering user inquiries regarding software or hardware operation to resolve problems
  • Entering commands and observing system functioning to verify correct operations and detect errors
  • Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Overseeing the daily performance of communications and computer systems
  • Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software
  • Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Emulating or reproducing technical problems encountered by users
  • Consulting user guides, technical manuals and other documents to research and implement solutions
  • Assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services

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    Skill level