Job Definition

  • answering user inquiries regarding software or hardware operation to resolve problems
  • entering commands and observing system functioning to detect errors
  • installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • overseeing the daily performance of communications and computer systems
  • setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • reproducing technical problems encountered by users
  • consulting user guides, technical manuals and other documents to research and implement solutions

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    Educational level

    • Semi-skilled
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