Shop supervisors

Role Responsibilities

  • Planning and preparing work schedules and assigning staff to specific duties
  • Instructing staff on sales procedures, including how to handle difficult or complex cases
  • Ensuring that customers receive prompt service
  • Participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances
  • Examining returned goods and deciding on appropriate action
  • Taking inventory of goods for sale and ordering new stock
  • Ensuring that goods and services are correctly priced and displayed
  • Ensuring that safety procedures are enforced

    Skill level